Wednesday 7 March 2007

Great Restormel Roast Review: The White Pyramid, Trewoon: GRRR#8



It was the White Pyramid, then The Bell and, as of last Monday, it is going back to the White Pyramid. So when we 8 adults and 2 kids ate at it on Sunday for the GRRR it was the Bell but now its the White Pyramid. If that makes sense.


In its time the White Pyramid has had various varied functions. A local pub, a restaurant, I even remember going to a drugless rave there in 1990 (Aciiiiiiiiiiiiiiiid!); it ended at 11 with a fight in the carpark. Classy.

Inside the pub is dingy and unwelcoming - its not far from atmospheric but something with the insides isn't quite right. It has that mess hall feeling that wouldn't be too hard to remedy. As a building its fantastic, big spaces and a big space. So much potential. Before we get into the gristle of the review, it should be said that the White Pyramid has only been under management for 3 weeks and, though the review may not be the roseyest, there are caveats at the end that we all felt need mention.

Sunday, Sunday Bloody Sunday



At every stage there was issue. They couldn't give us separate bills. They wern't sure if they could fit us in. We were left waiting at the bar for a long while. We were left waiting at the table even longer. It went on and on.
The roast menu looked pretty good. Two courses for £7.95. They brought round some rolls before we ordered, a nice touch at the time - with hindsight essential sustenance. Most of us had starters and they were good, especially the prawn cocktails. But the timing was all wrong and, even after a fair few "where is the food?" requests the wait went on... and on....


When the kids meal eventually came we were all a bit shocked that they thought they could get away with charging £4.50 for it. Thats allot for a kids meal especially when it looks a little something like this:





The veggie burger was so bad it got sent back, and a full refund was given - which is good. There is a huge difference between a pub or restaurant that messes up and accounts for it and one that doesn't


The Roast


We arrived at the pub at 13.00 and by 14.30 the roasts had started arriving. We were on the cusp of a walk out, but, we felt that would be letting your down dear readers. And so, with a stoic resolution, we waited until the end. It doesn't really matter what the roasts were like after such a wait and debacle. They could have been the best roast in the world but they would have been tainted by the bitter bile of tardy service.

Pros
  • Very good value at £7,.95 for two courses.
  • Nice Baps!
Cons
  • There was no beef.
  • The roast was late.
  • Expensive and scraggy kid's meals.
Conclusion and Scores

They weren't the best roasts in the world but with hindsight they weren't THAT bad, so these scores should be taken as lower than if we weren't all so annoyed. I rated mine a 6 and the others:

4,4,5,3,3,6,5,6


1st The Western Inn, St Austell – 8/10

2nd The Dolphin, St Austell – 7.5/10

3rd The Britannia Inn, St Austell – 7/10

4th The Polgooth Inn, Polgooth – 6/10

5th The Royal Oak, Lostwithiel - 5.5/10

6th The Ship Inn, Pentewan - 5/10

7th The White Pyramid, Trewoon - 4.5/10

8th The Ship Inn, Lerynn – 4/10


We got a bum deal, they got a bum deal, everyone got a bum deal. It was a nightmare roast for all concerned. But It wouldn't be fair to leave it at that.


The staff and management really were apologetic and took all effort to explain the mishaps and lateness. I have every confidence that when this pub can get into its own flow - and all that jazz - that it could be a really top pub and restaurant.

These reviews would be meaningless if we weren't as impartial and objective as possible. It is hard to give the White Pyramid 4.5 because I have a hunch that if you eat there your experience and your roast will be much much higher.

So please, ignore this review and check it out yourself - and really do comment on the roast in the post if you do. Click to Add Comment.


Would I eat there again?

Yes, I would love to give them another go. But now I'm paranoid that if you give a bad review you have to be very very careful if you will eat there again: "Waiter... I say old boy... this horseradish is very salty..."

The White Pyramid: 01726 68047

98 comments:

sam said...

I think a lot of people will ignore your review. The majority of people have a good experience of The White Pyramid and a lot of your comments are unjustified.

The childs meal was ordered as just egg and chips and quite how you expect egg and chips to look I do not know. To take the photo after breaking the egg and saying that is how it was served is a bit sneaky too, do you not think?

You ordered roast, you got roast and certainly not an hour and a half after it was ordered. You would have waited slightly longer purely because you had starters.

All I can say is watch out if these people come in because they will moan about anything and everything.

MR said...

These reviews are not "the objective view of god" they are our combined experience on the day - which was dreadful. I hope people do ignore what we said, but not that fact that we said it.

But please don't call us sneaky, thats unfair and untrue. Why on earth would we want to break an egg just so we can take a photo of it?


Good luck:)

Anonymous said...

I WAS IN THE RESTAURANT ON THE DAY MENTIONED AND YES THE RESTAURANT WAS FULL BUT I CLEARLY REMEMBER THE STAFF MANAGING TO SIT THIS GROUP WITHIN 15 MINUTES OF THEIR ARRIVAL,BEARING IN MIND THAT THEY HADNT ACTUALLY BOOKED. THERE WAS NOT A LOT OF SPACE BUT THEY MANAGED TO SIT THIS GROUP AS QUICKLY AS POSSIBLE AND AS IT WAS NEARING THE END OF LUNCHTIME SERVING I PERSONALLY THOUGHT IT WAS
HANDLED MOST EFFICIENTLY AND MAYBE THE BILL COULDNT BE SPLIT BUT IS THAT SUCH A BIG PROBLEM AS THE STAFF WOULD HAVE BEEN HAPPY TO SORT OUT WHAT THE DIFFERENT PAYMENTS WERE.

MR said...

You were in the restaurant because you work there. And if you don't work there your very nosey:P

Ill say it again, the reviews are not objective, they are our experience, which was bad.

Mat

Michelle said...

I jusy had to add a comment. We own a Bed & Breakfast nearby (Edenview) We regulary send our guests to The White Pyramid and just as often eat there ourselves. Before and since the new owners took over. The service is excellent, the meals are well presented and always plenty of it! and the atmosphere is good. All the staff are very friendly and attentive. I found the review rather damning as I came across it when searching for a web page to print of for one of our guests. Just for the record I would like to point out we do not work at the white pyramid or even friends with any of its owners but must give praise where praise is due and vote it our best restaurant within 5 miles!!

MR said...

All we can do,
Is say to you:
To have our say,
Of what we found on the day,
And on the day of the review,
Unlike you,
We found the experience to be,
Close to poo.

But that doesn't mean,
That the place is hell,
And as I said,
I wish them well.

I would love to go again,
To re-review,
To end this schism,
But I fear the roast would be tainted,
With greeners, snot...
And perhaps chef’s jizm.

Michelle said...

Again I was searching for the white pyramids details (I really should write them down!) to give to our guests. Sadly I came across this blog again. What do I say to the last post? How immature. Is the writer allowing his children to post on his blog? "Poo" "Snot"
Who in their right mind is going to take any notice of a review where the writers inteellct stetches as far as to use such descriptive words?
If the writer of this blog would like to show his peice to a "grown-up" maybe they could explain that some words used are not socally acceptable to a normal person.

For anyone sad enough to read this review we turned up 1.30 on Saturday, had a lovely meal as always and great service again. Our guests frequent there more than 10 times a week and all tell us over breakfast what a fantastic meal they have had.
So All I can say is the writer of this blogs taste in food is similar to his or her intellect "a big fat 0

MR said...

Michelle

I am on holiday at the moment, and I had a few mins left on the internet cafĂ© timer so I thought I would write a reply to your other comment. I did actually start writing something along the lines of the (now getting very boring): “IT WAS A REVIEW OF OUR EXPERINCE, ALL TEN OF US,” but then I thought, meh, I’ve said this already. So I belted out a quick poem to get the point across.

I’m sorry you found the use of “poo” and “snot” immature but they were used to convey the underlying dumbness of this entire series of comments where the pub’s chums really don’t get two pretty clear points:

1) The first point is that has now been made five times but it doesn’t seem to have gotten through. This was a very accurate, very fair, very impartial review of OUR EXPERIENCE on the day. The White Pyramid might be the best roast in Christendom, but for us ten at the time, it wasn’t. Sorry. Deal with it.

2) I would love to delete the review of the White Pyramid roast. Really I would, because nobody wishes any badness on anyone who is trying to make a go of it in Restormel. It would be neat to just slip it under the carpet. But then the other Roast Reviews - and I guess the other reviews we do - would lose their integrity. Basically, I would be selling my soul to Satan and letting him use my Kahooona for oboe practice for eternity. And I am not prepared to do that, eternity is a very long time (mind you, so is waiting fourteen hours for your Sunday Roast to arrive….).

But here’s the rub: every time you add a comment to the post you are telling Google that this post is in some sense still active and relevant, and that keeps it more alive – when we all just want it to fade into digital obscurity.

Please tell all your guests to go there, I’m sure they will continue to be super satisfied.

This is our blog, it’s freedom of speech personified. It’s the collective opinion of less than two dozen local folk who show an in interest in local things and want to write how they want to write and use words they want to use.


Thanks very much,

Mat

Anonymous said...

glad i found your web site about the white pymaid.this is my first time i been to the white pymaid last friday i thought i stop there for meal and drive back home to portmouth as i were down for business.went in lovely meal staff was nice until i saw my eye on young girl coming out the kitchen as it seem she work in the kitchen have blonde hair she has lovely smile and soooo gorgeous as i couldnt keep my eye of her shame she was standing there for only few sec i can see she not married as there no wedding ring.i will def come down again on my next business and give her my number hope you read this whatever u are i think you so gorgeousxxxxif anyone know her please let me know would like to know her name???

Anonymous said...

Just thought i would tell you....the gorgeous girl is married!

Anonymous said...

yes she is sexy and married all i no she got 2 boys!!!!!!!!!

Anonymous said...

thank for letting me know about the gorgeous girl so you won't tell me her name.wow so she is married and have 2 boys as there was no wedding ring on her finger,i hope i dont put her off what i said just want to say she has nice smile....by the way my name is jason

MR said...

Isn't that wonderful... these review comments started off as a hotbed of animosity and now its a dating site!

:@)

Love will find a way:)

Anonymous said...

I went for a meal at the White Pyramid, the lady who owns it...i think (mousy brown hair very skinny)kept running around making screaming noises like she was demented, i know running a business is hard but that was just silly, we all have to cope with pressure its just the whole world doesnt need to know about it!!! especially when people like myself were trying to have a quiet meal. She also had her hair down when she served my meal, which i found quite unhygeneic, considering she was the owner i found that very iresponsible!!! Her sour face also put me offmy meal..ever heard of customer service training...i think she should go on it!!!!

Anonymous said...

I WENT TO THE WHITE PYRAMID LAST FRIDAY DATE 22 AS THERE WAS A BAND DO ME AND MY WIFE AND SOME FRIEND THERE FOR MEAL WE DIDNT STAY VERY LONG HAS MEAL AND FEW DRINK AND WENT.I WAS READING YOUR COMMENT AND YES I HAVE NOTICE SHE DIDNT HAS HER HAIR UP WHILE SHE GIVING US MEAL.I WAS SHOCKED TO SAY THAT SHE RUNS THE PUB THEN SHE SHOULD KNOW HOW TO PUT HER HAIR UP.I AGREE YOUR COMMENT THERE

Anonymous said...

Hi - the pub has recently been taken over by a couple of guys, so not quite sure if you are referring to the previous owner, who in my opinion made the pub seem almost unbearable to visit. The new owners seem really nice and after chatting to them it seems that they put all their money in buying it, so the 'doing up' process would take a little while. I personally find the atmosphere not quite to my liking, but really unsure if this is just residues left over from the previous owner. As I live quite local (walking distance) I could probably go there a bit more often to see how things are progressing, but its just that atmosphere thing! I have eaten at the pub, it seemed ok, nice enough but not enough on my plate ... now the Polgooth Inn - now that's a whole different ball game - go there very very regular and the food is fantastic (lots of it too).

Anonymous said...

hi.i have been few time met the new owner gary and mike.they are really nice i am not sure about the lady which other comment say about her, her name is andie as i hear few people didnt like her much.i agree with you there its not very atmosphere there.the preview owner was debbie same again onone didnt like her too.all i have to say i havnt be there for meal for few mth now and the food are ok.

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